We Respect Your Privacy
At The Growth Faculty* the security of personal information that we collect is of utmost importance to us.
What kinds of personal information does The Growth Faculty collect and hold?
The kinds of personal information that we collect will vary depending upon our interaction with you but may include:
How does The Growth Faculty collect personal information?
Generally, we collect personal information when you:
In certain circumstances, we may also collect personal information about you in the course of combining and analysing different data sets which, in and of themselves, may not contain personal information.
Sometimes we collect personal information about you from other sources, for example:
Also, from time to time The Growth Faculty collects personal information about individuals who are not customers. This is usually where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. The Growth Faculty's policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
How Secure is information about me?
The Growth Faculty has taken every possible measure to give you absolute security to ensure that you can purchase online with complete confidence.
The Growth Faculty has a secure transaction environment for commerce on the Internet. Our online transaction system uses Enhanced Validation (EV) Secure Sockets Layer (SSL) certificate to provide the highest available level of and authentication is provided to ensure your online shopping experience is safe and secure at all times.
The EV SSL certificate highlights the browser address bar in green to signal the validation of The Growth Faculty and also applies 2048 bit encryption for the highest assurance. SSL is the industry standard for encryption technology and is compatible with Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome and most other browsers.
With the combination of The Growth Faculty’s Comodo EV SSL certificate on our website and your use of a secure browser, you can be assured that your transaction booking details are encrypted. SSL locks all information passed from you to The Growth Faculty’s website in an encrypted envelope. This minimises the likelihood of interception by an unauthorised party.
If you are concerned about using your credit/debit card online, you can our Privacy Officer more information or assistance.
What are the purposes for which The Growth Faculty may collect, hold, use and disclose personal information?
Generally, The Growth Faculty only uses personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which The Growth Faculty collects (and for which you consent to us using your personal information for) may include:
From time to time, there may be other purposes for which we collect, hold, use and disclose your personal information. We will tell you about these at the point of collection.
Direct Marketing and Research
As set out above, The Growth Faculty may use personal information about you for marketing and research purposes. However, you can manage your The Growth Faculty communication preferences in a number of ways, e.g. within your My Account if you are an online customer; or by contacting our Privacy Officer. In addition, the marketing communications that we send to you may also contain information on how to unsubscribe from those communications.
You can also tell us at any time if you do not want us to disclose your details to other organisations such as our related companies or third parties for marketing purposes. To do this, you just need to contact our Privacy Officer.
Who might The Growth Faculty disclose my personal information to?
The Growth Faculty may disclose your personal information:
Otherwise, The Growth Faculty will only disclose your personal information:
Does The Growth Faculty disclose personal information to overseas recipients?
Some of the recipients to whom we disclose personal information may be located overseas, most likely in the Philippines or New Zealand although the countries where such recipients are located may vary. For example, from time to time we disclose personal information to our related company, The Growth Faculty New Zealand Ltd
What happens if The Growth Faculty does not collect my personal information?
Where it is lawful and practicable to do so, we will give you the option of not providing personal information, or of using a pseudonym, when you deal with The Growth Faculty. For most events, you may be able to make a cash transaction at a The Growth Faculty retail agency without providing personal information.
However, if we do not collect personal information about you at the point of sale or when you interact with us, this could impact the level of service we can provide to you, for example, we will not be able to contact you in the case of an event cancellation or venue change or we may not be able to properly respond to your inquiry or investigate your complaint or fully process your transaction.
Cookies, Tracking and Advertising
Sometimes our website or mobile site contains links to third party websites, for your convenience and information. When you access a non-The Growth Faculty website, please understand that The Growth Faculty is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
To try and bring you offers that are of interest to you, The Growth Faculty has relationships with other companies that we allow to place advertisements on our web pages. If you visit our website or mobile site, ad serving companies may collect information such as your domain type, your IP address and clickstream information. For further information about this, we suggest you refer to the privacy policies of Google Analytics (www.google.com.au/policies/privacy).
Access and Correction
Under the Australian Privacy Principles, you have a right to request access to the personal information that The Growth Faculty holds about you and seek its correction. If you are a The Growth Faculty member or account manager, you are able to access or correct some of your personal information by logging onto our website (www.thegrowthfaculty.com) else please send it to our Privacy Officer. Please include your contact details such as email address and telephone number and enclose a copy of a form of identification such as a current driver's licence or passport. We aim to respond to requests for access or correction within 30 days. There are certain situations under the Australian Privacy Principles where we may refuse to provide you with access to or correct your personal information but we will always let you know in writing if this is the case.
Complaints and how to contact our Privacy Officer
Our Privacy Officer can be contacted by:
We will always endeavour to investigate your complaint and respond to you as soon as practicable after receipt, generally within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.
Last updated 12 June 2018
*The Growth Faculty means The Growth Faculty Pty Ltd, ABN 22 104 682 644