Back To All Stories
shannon at masterclass

5-Step strategy framework for growth in 2023-24

Leadership masterclass with successful tech entrepreneur Shannon Byrne Susko

shannon at masterclass

The saying ‘Cash is King’ smacked a lot of businesses in the face during Covid. As leadership coach, serial entrepreneur, and CEO of Metronomics Shannon Byrne Susko says “I like cash because you can put it in a wheelbarrow and walk away with it’.

However, ‘widgets’ are also key to your strategic plan, she told Growth Faculty’s masterclass. “Most team members don’t relate to dollars but they do relate to things that flow through their area,” she says.

Mapping out your cash and widgets is at the heart of the Metronomics strategic planning framework. 


So, using her “best kept secret” own strategy system 3HAG Way, Shannon coached this week’s Masterclass 5 Steps to Confident Strategic Execution.

Here’s a snapshot of her strategy framework, set out in detail in her books The Metronome Effect, 3HagWay, and Metronomics, and Shannon's new monograph The M Game.

5 Steps to Strategic Execution Confidence

Basing her framework strongly on her experience of playing on sports teams, Shannon sets out 5 Steps to Strategic Execution Confidence. It's worth noting Shannon says that while sports teams compete to be the BEST, businesses should compete to be UNIQUE.

"The best action we can take is to create a strategy that avoids competing with rivals on the same dimensions."

Here are the 5 steps:

  1. A-Player Cohesive Leadership Team - The team has 100% A players and they are so cohesive they can have conflict without it getting personal.
  2. Connected 'Real Time' Scoreboard (Key Function Flow Map) - What are the 3-5 key functions in your organisation that flow dollars to the bank? Map these functions to understand the interdependencies and the 'widgets' that flow between them.
  3. Your 3HAG (3-Year Highly Achievable Goal) - What will you win at in 3 years' time?
  4. Aligned and Mapped Execution - Map out your path from a 90 day individual goal to the 3HAG. Include your unique differentiators (your swim lanes) and your 36-month-over-month P&L.
  5. Behavioural Team Accountability Platform - Find a software platform that everyone logs into every day to "play the game."

Questions you can ask:

  • Do we have a repeatable cash system working in our business?
  • Do we have an execution system that can operate without us (the senior leaders)?
  • Do we have clarity of roles in our organisation?
  • Do we a leadership team that trusts each other enough to engage in healthy conflict? (Refer to Patrick Lencioni's The Five Dysfunctions of a Team")
  • Do we have a 3HAG and a mapped out strategy?

Below we set out 7 actions Shannon recommends to sustainably grow your business.

Free Download: 10 Leadership Qualities That Will Help Solve Challenges in 2023

7 actions to take right now:

STEP 1 – MAP YOUR CASH (from the bottom up)

·       What’s the cash available? Here’s a formula: Total available cash divided by total daily cost of operation = # of days of cash available.

·       Map Your Key Function Flow Map (KFFM). Be clear on the functions needed and who owns what function. Is there a function no-one owns?


·       Write down your core purpose, your core values, and your 10-30 year goal (your BHAG/Big Hairy Audacious Goal, the much-quoted Jim Collins concept). This BHAG can be “gutted out” with no numbers. As Jim Collins says:

"Set goals that are so big, so hairy, they make you gulp. When you’re about to fall asleep, your BHAG (Big Hairy Audacious Goal) is there by your bed all hairy with glowing eyes. When you wake up it’s there: 'Good morning, I am your BHAG. I own your life'.” 

·       Most companies have a core purpose, but most don’t have a 30-year goal. 


·       What is the year-end date of year 3?

·       What will the fiscal measure be? (eg. gross revenue $20 mill and CASH $2 million)

·       What are the widgets to get the company to this number? (How many of what will get us to those numbers?)

·       What will the company be in 3 years? “Gut out” a 3HAG statement with no numbers (eg.“To be the leading north American payment service provider’)

·       What are the 3-5 capabilities we need in place to deliver on 1-4? (eg. We’d need 24x7 support)

·       What do we want to be known for in 3 years? (eg. “Making payments easy”) 


Before we go to Step 4, pause here and write down the facts of your company. They must be facts, not opinions. Get them all down. No cash might be in there. Rising cost of supplies. Out-of-date contracts. Rent costs.

Okay, let's move on......


·       Come up with your 1-year highly achievable goal. How many widgets/bookings do you need to make the number? 


·       What’s the exact number of widgets you need to deliver to make the number? What are the corporate priorities and who owns each priority? Weekly sprint - 'This Friday where are we going to be? Next Friday? And the next?'


·       Aim for 90% A-players to create an A-team. An A-player must have the core values and must exceed expectations. A Rockerfeller Habit question is 'Would you enthusiastically re-hire them?'


·       Confirm the Top 3 needs of your core customer. In the pandemic the core customer may be the same but their needs may have shifted.

To recap:

Swap out the Wild-Ass-Guess for a 3HAG

Instead of a 5 Year Wild-Ass-Guess, have your team collaborate to decide a 3-year Highly Achievable Goal (3HAG). This is where your near-term work meets your long-term goal (Big Hairy Audacious Goal or BHAG).

“3HAG is a collaborative agreement of where we are going to be in 3 years,” says Shannon. “Once you write it down, say it out loud, write it down, tell others. ‘Here is where we’re going to be 3 years from now’. You don’t want to be wrong.” 

How many widgets do you need to make to get there?

“You forecast CASH first, then WIDGETS, because it’s the widgets that are going to make money for us,” said Shannon. “We don’t wait till end of month and say ‘oh we lost’ – widgets allow us to maintain a simple scoreboard, connect us to the team, and show us how we make money.”

In Shannon’s first company Paradata one of their widgets was the ‘Number of new businesses who joined our platform’ and the other was ‘How many we retained on our platform’.

“When we broke it down to how many new businesses we had to have…our team was shocked!” she remembers. “We were looking at each other wide-eyed like deer in the headlights.”

With fresh clarity, they forecast 36 months of widgets. It was a progression. The team first forecast for 90 days, then 12 months, and got better and better at it.

CEO is the metoronome in your business

In Shannon's Metronomics:

Metronome = the CEO. Humble, fiercely committed, and sets the regimen speed, The CEO progresses with the team to grow together.

Economics = life. The relationship of time and investment (company values and life balance).

Metrics = widgets.

Shannon says that growth requires a repeatable, successful CEO. Someone who knows not just what needs to be done, but how to do it. It's not going to happen with a "desperate CEO" (as she admits she herself once was), with all the tools and the theory but no system.

To grow, Shannon says you need:

  • A highly cohesive, culturally strong team
  • A clear and simple strategy, goals and metrics
  • A great leader
  • A coach for the CEO and the leadership team.

Importance of a coach

Shannon says every winning team has a playbook, a playing field and scoreboard, and a coach.

"I’ve always been coached in business and athletics because a coach saves time," she says. "The minute I became a CEO I looked for a coach who could coach me and the leadership team. The team has to be committed to evolving their behaviour." 

And, what a success she's been.

A former fintech entrepreneur, Shannon herself was recognized as one of Canada’s Top 40 under 40 and was awarded the Sarah Kirke Award for Canada’s Leading Women Entrepreneurs in 2006. Shannon founded her CEO coaching and worldwide speaking business in June 2011.

To learn more from Shannon, read our interview with Shannon Byrne Susko and for further resources click here.

Invest in Your Learning With Membership to Growth Faculty

Want to keep up with the latest ideas and thinking from the brightest minds in the world?

Discover your potential by learning from the best with Growth Faculty annual membership

·       Unlimited access to dozens of live virtual masterclasses on trending topics around work, career, leadership, and culture; such as psychological safety, burnout, difficult conversations, strategy and execution, micromanaging, accountability and more, with opportunities to chat, ask questions of the speaker, and interact with your peers.

·       Unlimited access to our multi-module leadership programs at both emerging and senior leader level.

·       Discounts on tickets to be in audiences at our Global Headliner in-person events featuring top name speakers.

·       Year-round leadership content on demand with replays of our live events, highlight reels, interviews with top business authors, and more.

Join a community of knowledge seekers who are inspired by the best. See our latest program of live virtual and in-person events.


Keep Informed
Stay Inspired


© 2024 The Growth Faculty

Where Brilliant Ideas Inspire Leadership

Growth Faculty acknowledges the Traditional Owners of Country
throughout Australia. We pay our respects to Elders past and present.

Privacy Policy    Terms of Service