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How diversity helps better decision making: Dr Stefanie Johnson

The case for diversity and inclusion: A leadership masterclass with renowned professor

Stefanie Johnson - Presentation banner image

Question: What’s the secret to making a great decision?

Answer: Making sure your team is diverse. 

Great leadership relies on good decision-making. And when you add age + gender + racial + geographic diversity to your team you have a much better chance of making a correct decision, according to Inclusify author Dr. Stefanie K. Johnson.

In her masterclass for Growth Faculty, Dr Johnson, a professor and keynote speaker, shared her research at the intersection of leadership and diversity.


The business case for diversity and inclusion

Men might make many key decisions in the world, but they're not necessarily the right ones.

Dr Johnson says studies show:

·       A diverse team made correct decisions 87% of the time.

·       An all-male team made correct decisions 58% of the time.

The reason is that differing points of view mean errors can be spotted more easily. Too many people with the same perspective might similarly miss mistakes.


Diversity appeals to job seekers

Diversity is popular among employees and job hunters.

Dr Johnson says evidence shows:

·       67% of job seekers consider diversity when assessing companies to work for.

·       57% of team members wish their own company would do more to promote diversity.

With many employers competing for top talent, a diverse and inclusive team can signal "this is an inclusive organisation."


How to improve diversity and inclusion in your team

While 66% of companies claim to have inclusion strategies, only 25% have concrete plans in place, according to Dr Johnson.

What stands in our way? Why don’t we have more diversity?

Dr Johnson says there are two reasons:

·       Unconscious bias

·       Inclusion gaps

Below, she shares her research on how we can overcome both.


The ABCs of breaking bias:

·       Admit it – We are human, biases are there.

·       Block it – Redesign the system (ie. anonymise resumes). 

·       Count it – Set specific numeric targets…(one masterclass delegate said her company set a goal of 40% female, 40% male, 20% flexible).

·       Support it – Champion diversity.

Every company can do more to improve either the diversity in their organisation, or the inclusion of those who are there already. Diversity and inclusion are values that must filter through at all levels, especially in the leadership team.

What does it mean to feel included?

Feeling included is where you can stand out but also fit in. It’s the feeling that you can still be yourself while being an essential, valued member of the team.

Inclusive companies perform even better:

·       5% lower turnover for inclusive teams

·       83% of millennials reported feeling engaged in inclusive cultures vs 60% in non-inclusive.

·       Work attendance improves; inclusive companies outperforming other companies by 8:1.

Masterclass delegates shared examples of times they’d felt excluded:

“Not being invited to meetings” “I felt I was working in a men’s locker room” “Having your point of view heard even when it’s different to others” “Excluded from a committee because there were already too many men in the team” “When you’re told about something after the fact” “Excluded from social events…"


More people are faking feeling included or feeling unaccepted

Dr Johnson pointed out that inclusion means both social and task aspects of work.

“You want to be included in tasks. But you also want to feel like you belong. You also want the social side, when people are walking down the hallway chatting about their weekend you want to be included.” 

·       Included – you feel valued for who you are;

·       Incomplete – you feel accepted but you’re faking it (They were invited but they had to mask who they really are, they’re exhausted. They’re keeping up this cover. They want too just be themselves);

·       Invisible – you feel unaccepted and unknown (It’s even more of an epidemic than before during the pandemic, nobody sees what you’re doing, you could be isolated);

·       Insular – you feel unaccepted but you “do you” (They are seen as very different).

We want to celebrate difference and still be part of the team.


3 steps to increase inclusion:

1.     Redesign meetings

·       Send questions in advance. Not everyone thinks well out loud.

·       Plan a discussion. Think of it yourself as a curator of ideas. 

·       Reward (or create) dissention. Try nominating a “devil’s advocate.”

·       Think like a detective. Each person has a piece of the puzzle. Dig to get all the ideas.

2.     Amplify

·       Only 35% of people feel comfortable contributing during meetings.

·       So amplify the voices in the room. Help others voice their ideas: ”I see you’ve unmuted, “I’m going to pause after this…and hear from….” 

3.     Develop others.

       Ask about career goals.

       Map out key experiences and connections.

       Set a timeline.

       Give feedback and recognition.


Mentoring shows a diversity gap

Dr Johnson says research shows 36% of men don’t mentor women because of "how it might look" and women are therefore 24% less likely to get advice from top leaders. 71% of mentoring relationships are same race and sex. Both mentors and mentees were more likely to get promoted, and less likely to want to leave.


Being recognised is key to feeling belonging

Studies also found 65% of employees had not received recognition in the past year. 29% of employees who were recognized in the last month felt a strong sense of belonging at work compared with 8% who weren’t recognized.

“Inclusifying is the leadership skill of tomorrow, but you can capitalize on it today. It starts with understanding the two most basic human drives: to be unique and to belong.” - Dr Stefanie K Johnson, Inclusify


About Stefanie Johnson:

Listed by Thinkers50 in the Top30 thought leaders in management (2020), Dr. Stefanie K. Johnson is an author, professor, and keynote speaker who studies the intersection of leadership and diversity.

Her work focuses on (1) how unconscious bias affects the evaluation of leaders and (2) strategies that leaders can use to mitigate bias. She works with the best companies in the world to create more inclusive leaders. Inclusify reveals the unexpected ways that well-intentioned leaders undermine their teams, explains how to recognize the myths and misperceptions that drive these behaviours, and provides practical strategies to become an Inclusifyer.

https://drstefjohnson.com/resources/


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