How to engage staff through the 4DX method - highlights from Chris McChesney
World leading speaker on execution visits Australia and New Zealand
In 2018, more than 500 business leaders and managers came together to learn from one of the world’s leading speakers on execution Chris McChesney.
Teaching the Four Disciplines of Execution based on his international bestseller, Chris entertained and challenged audiences in Auckland, Melbourne and Sydney at The Growth Faculty-organised workshops.
"...sparking new ideas to motivate, inspire and add value to each team."
Here are some of the many comments from those who attended:
“I found it incredibly useful. In my field of Construction Project Management I believe the 4dx system is highly applicable. This would be a great seminar for younger team members looking for ways to motivate the teams of subcontractors they manage.”– Michael C.
“Was very familiar with the content but found Chris extremely personable and knowledgeable. Particularly enjoyed the stories and real world examples from Chris. Food and venue were much better than many other events I have attended.” – Jon E.
“The sessions were engaging and inspiring, sparking new ideas to motivate, inspire and add value to each current team. You have inspired me to build a strong team that achieves goals while adding meaning to each team members through their achievements.” – Quyen P.
"Good ideas have to be killed."
An energetic and engaging speaker, Chris McChesney gave the audience many memorable quotes:
Futility – this is what causes burnout. It’s not the hours.
Whirlwind is the urgent – it acts on you. Goals are the important – you act on them.
Good ideas have to be killed. There will always be more good ideas than there is capacity to execute.
There’s a little switch in the human head called ‘Game on!’ Emotional brain juices go to work when it’s a game mentality.
There’s a skeptic and a dreamer on every leadership team. The dreamer says ‘what’s wrong with these people, they have no imagination.’ The skeptic says ‘We’ve heard that 50 times before, here we go (again).’
You never get bad results, you get results with an excuse.
Pick something meaningful and the cultural stuff comes along for the ride.
Practical tips for team leaders:
There are two focus traps: First, saying yes to all the good ideas, and second, turning everything from the day to day “whirlwind” into a goal.
Choose a start line, a finish line and a deadline for your most important goals. Use the formula From X to Y by Z. An example: Increase new product revenue growth from 4% to 10% by December 31.
There are two kinds of strategies that a leader will have to execute: Stroke of the pen strategies like changes in policies, staff hiring and media buying, and behaviour changes like improved customer experience, operational consistency and higher quality services.
The Four Disciplines of Execution. Discipline One – Focus on the wildly important. Choose the fewest battles to win the war (goal). Teams can only cope with one Wildly Important Goal on top of their daily whirlwind.
Discipline Two: Act on the Lead Measures. Lead measures are action items that lead to the goal. For example, to increase revenue (goal), you could measure the number of sales calls made or measure the number of items returned by customers. Lead measures work like a lever to make the goal (lag measure) move.
Discipline Three: Keep a scoreboard of progress towards the goal, and make it visible. People play differently when they’re keeping score.
Discipline Four: Create a cadence of accountability. Ask what are the one or two most important things I can do this week to impact the lead measure? (Example, clean up Salesforce data, or ask every customer to review their order before we fill their order).
Is the problem the people, the system or the leader?
Chris shared with the workshop participants a final thought about leadership:
“Anytime the majority of the people behave a particular way the majority of the time, that’s back on you, because the problem isn’t the system, it’s the leader.”
Chris McChesney will be back in Australia for Four Disciplines of Execution workshops in Brisbane, Melbourne, and Sydney in September 2019. To reserve a place at this popular workshop, click here.
Members of The Growth Faculty get the biggest discounts at events, and can watch the exclusive interview we conducted with Chris discussing the key concepts from his bestseller The Four Disciplines of Execution.To become a member, click here.